Villas at Orlando

Villas designed with you in mind

Hampton Lakes Orlando - private owner rental homes near Kissimmee Florida. Near to Disney and all Theme park attractions in Orlando Florida.
Terms and Conditions

Booking Terms for UK Guests
The booking form must be completed and signed by the party leader (the client) who must be over 18 years of age. The signing of the booking form shall be deemed to be a contract with the client and Roy Lodge and will constitute the acceptance of the booking and payment procedure terms and conditions by the client and shall be a warranty by the person so signing that they have the authority to act on behalf of the persons named on the booking form including any substitutions or additions by any subsequent agreed amendments to the booking. The procedures and conditions will still apply even if for any reason the booking form has not been completed by the client, e.g. In the case of a late booking requested by telephone which necessitates immediate commitment. The booking is not accepted until the completed and signed booking form together with the appropriate deposit has been received and the acknowledgement receipt has been issued. If the booking is not accepted for any reason the deposit will be refunded in full. Amendments to, or cancellation of a booking by the client will be subject to the provision of the Cancellation sections of these terms and conditions. The accommodation cannot be shared assigned or sublet and the only persons shown on the booking form are permitted to stay in the property. Persons, children under the age of 18 years are not acceptable unless accompanied by a parent or parents or an adult. Pets and Smoking are not allowed. Any infringements of these conditions may result in the bond being withheld.

Booking Terms for World-wide Guests
The e-mail correspondence or any telephone arrangements will form the contract between Roy Lodge and the Party leader. The Party Leader will be the person that has communicated by e-mail and has discussed the contract with Roy Lodge by telephone. It is this persons Postal address and e-mail address that will be used for any further communication. The booking is not accepted until the appropriate deposit has been received into Roy Lodge's bank account, the check has cleared and the acknowledgement receipt has been issued. If the booking is not accepted for any reason the deposit will be refunded in full. Amendments to, or cancellation of a booking by the client will be subject to the provision of the Cancellation sections of these terms and conditions. The accommodation cannot be shared assigned or sublet and the only persons shown on the booking form are permitted to stay in the property. Persons, children under the age of 18 years are not acceptable unless accompanied by a parents or an adult. Pets and Smoking are not allowed. Any infringements of these conditions may result in the bond being withheld.

Payment
Deposits and payments are to be made in accordance with the booking and payments procedure provided by Roy Lodge at the appropriate stages. Failure to comply with these arrangements will be deemed to be a cancellation by the client and will be subject to the cancellation charges as detailed below..

The Rental Period.
Reservations normally run from Saturday to Saturday and are for a minimum of 7 nights( other than by arrangement)
The Villa is available for occupation from 4.00 p.m. (local time) on the day of arrival until 10.00 a.m. on the day of departure. Vacating after 10.00 a.m. May incur charges equivalent to one days occupation cost.

Rental Charges
The villa rental charges and the items included are as agreed by the client and Roy Lodge at the booking procedure stage.

Price Guarantee
The rental price for the villa is fully guaranteed when the deposit has been paid and the acknowledgement receipt has been issued.

Amendments
The effective date of any amendment is the date on which details of the proposal amendment are received in writing.. Whenever possible any amendment to the booking requested after the booking has been confirmed, will be accommodated dependant on the nature of the amendment additional costs may be incurred.

The Security Bond
The client is solely responsible for any damages or breakage's that may be caused to the property by the client or the client’s guests or to its contents, furniture and fittings and also for any loss of items in the inventory during their stay or indeed any breaches of the rental agreement.Therefore a £150 ($250) refundable security bond payable with the final balance, will be held against such an eventuality. The villa is inspected both before and at the end of each occupation and upon confirmation that all is in order, this deposit will be refunded in full. Since it is not possible to check the accommodation before departure, the security bond will be reimbursed 2 weeks after departure . Charges for damages, losses or any maintenance or repairs to equipment, amenities, fixtures necessitated by misuse will be at the discretion of Roy Lodge and will be deducted from the security bond. In the event of any damage or loss which is assessed to be in excess of the security bond, the client will be held responsible for full reimbursement of the outstanding amount within fourteen days. If this amount of money is not received within 14 days, these terms and conditions will constitute the notice required before action when applying to the appropriate County Court.
It would be appreciated if the property is left in a clean and tidy condition at the end of the rental period. If the villa is left in a unreasonable state of cleanliness then penalties will also apply.

Cancellation by the Client
Any cancellation by the client must be notified in writing or e-mail directly to Roy Lodge. Cancellation by telephone will not be accepted. In the event of cancellation by the client, the following charges will apply.
PERIOD BEFORE DEPARTURE CANCELLATION CHARGE
More than 10 weeks........ Deposit only.
Less than 10 weeks ..........100% of all costs (i.e. No reimbursement)

Cancellation by Roy Lodge
In the unlikely event that circumstances beyond our control necessitate cancellation of the booking . We will refund any moneys paid by the party leader (without interest), compensation or sub sequential loss of any kind.)

International Travel Requirements.
Clients are personally responsible for the provision of international and health documentation. Cancellation caused by clients due to incorrect documentation will be charged the relevant cancellation fees.

Force Majeure
Roy Lodge and his representatives accept no responsibility whatsoever and no compensation or any other payment will be made if any cancellation or change to the terms of the booking becomes necessary due to war or threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural disasters, fire, flood, adverse weather conditions, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, or any other events beyond Roy Lodges control.

Complaints.
Should a problem arise whilst on holiday relating to the premises, immediate contact should be made with our representatives who will seek to resolve matters speedily.

Brochure Description
Whilst all information supplied in the brochure is deemed to be correct and to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form part of any contract.

Free Unlimited telephone calls
Any calls to a cellphone in the UK or USA will incur a charge of £3 ( $5 US) per minute.
We have an arrangement with our telephone service utility to monitor all cellphone calls on the date they were called. All charges incurred by cellphone calls will be deducted from the security bond.
Normal phone calls are free as advertised. We apologise for this inconvenience but the charges are out of our control.

Burglar Alarm
If the Police/Sheriff are called out due to an inadvertent operation of the burglar alarm then a charge will be imposed by the local Sheriffs department on the villa owner. This charge will be deducted from the security bond.

Use of PC and Internet
Computers, unfortunately are susceptible to malfunction periodically. Therefore the risk of this happening must be accepted by the client when the villa is booked. If the PC fails during your vacation we will endeavour to fix the problem as soon as possible. The same condition also refers to any failures due to the Internet Service Provider.
Guests sometimes feel the need to alter the computers settings. If the settings to the PC have been changed to a degree such that the PC requires maintenance time to correct the problems then a maintenance fee will be deducted from the bond. This also applies to any unauthorised material found on the PC hard drive after the guests have departed.

WC/Toilet
Toilet blockage can occur from time to time due to guests disposing of sanitary towels or the use of excessive toilet tissue usually by children. If this happens the toilet can be unblocked with use of the rubber plunger supplied.
If the management company is called out to unblock the toilet. They will charge the guest $40.

Limitation of Liability
Although every effort is made to ensure that the villa is in perfect condition, Roy Lodge cannot accept responsibility for third party claims, accidents, damage, or loss of property, or for any expenses incurred for any reason, including changes caused by Force Majeure, regardless of howsoever they have occurred, nor can liability be accepted for injury as a result of the use of the swimming pool, howsoever caused. Guests are specifically advised not to allow unsupervised children to use the pool. Glass is not permitted in the pool area. There is a fold up security fence erected between the villa and swimming pool which restricts access to the pool. It is strongly advisable that when young guests or non swimmers are present that this fence should remain in position at all times. If the fence is rolled back by the client then full responsibility for that action shall be the clients.

BBQ Grill
The grill is a gas only grill and using coals or other types of solid fuel will seriously damage the grill. If this happens then the guest will be responsible for the damage that the solid fuel has caused. Gas for the grill is to be borne by the guest and new gas bottles that may be required during the guest stay will be the responsibility of the guest. When the gas BBQ grill is used during the stay then the guest is responsible for keeping the grill in a fit state of cleanliness in readiness for the next guests. If the BBQ gas grill is found to be needing a satisfactory clean after the guest has vacated the villa then the cost of cleaning will deducted from the security bond. The present cost of a clean stands at $30

Pool temperatures
Pool temperatures are dependant on local weather conditions. Florida ambient temperatures during winter nights can drop below 50 degrees F. The Pool water is heated by a "Heat Pump" this device takes heat from the outside air and uses it to heat the pool. This may result in early morning pool temperatures falling below 82 degrees F until the sun heats up the morning ambient air. If this happens pool temperatures will recover to normal by lunch time.

Law
This contract is subject to and shall be construed in accordance with the Laws of the United Kingdom and the parties hereby submit to the exclusive jurisdiction of the United Kingdom Courts.